Changing our administrator

The DC Section of the Scheme is moving to a new administrator. Legal & General (L&G) has been appointed as part of the Trustee’s continued focus on improving the service to members.

This doesn’t change your benefits in any way, and you don’t need to do anything, as the move to L&G will happen automatically. However, if you have self-selected investments, you may want to review your investments; if you don’t self-select, the default investment strategy will continue to be managed by the Trustee.

Transition period
There will be a short period between 20 October and mid-November, when it won’t be possible to process any data changes or requests. This is to allow us to make sure that all members’ data is accurately transferred from EQ to L&G. However, you can continue to contact EQ in the usual way until 5 November 2026 for general queries and quotations.

Following the transition, you’ll no longer be able to access your online account with EQ where you currently find your annual statements. If you wish to keep copies of these, please download them from EQ’s member portal before 20 October 2026.

From 6 November 2026
Once the move has been completed, L&G will be in touch with you to provide all the new contact information, details on how to set up your new online account, and to ask you to complete a new expression of wish. Following the move, there will also be a new website provided by L&G.