Changing our administrator

The Scheme is moving to a new administrator called Trafalgar House Pensions Administration, as part of the Trustee’s continued focus on improving the service to members.

This doesn’t change anything about the Scheme or your benefits, it’s purely a change to the company who provides our administration services. You don’t need to do anything, as the move to Trafalgar House will happen automatically. If you’re a pensioner, your pension will continue to be paid as usual.

Trafalgar House is a UK-based company, part of the Isio Group, who is entirely focused on administering pension schemes, with an impressive track record of delivering high levels of customer service.

Transition period
There will be a short period between 20 October and 5 November, when it won’t be possible to process any data changes or requests. This is to allow us to make sure that all members’ records are in order before the move to Trafalgar House. However, you can continue to contact EQ in the usual way until 5 November 2026 for general queries and quotations.

From 6 November 2026
Once the move to Trafalgar House has been completed, they’ll be in touch with you to provide all the new contact information and details on how to set up your new online account.

The Trustee is pleased to be working with Trafalgar House, who share our commitment to providing a high-quality and responsive service to support our members.